1 reviews | Active since Feb 2009
Again. Inefficient. BS.
I am forced once again to record my utter frustration at the service that i received from Marara Pharmacy. I received medication for Dep 03 today, 06 June. Two items are on script. Dep 03 lives in Gauteng and i live in Kzn. 1 item was delivered today to me in Kzn. The other item i was told was due to be dispatched today, to be delivered on Monday9th June. The undelivered item is critical for continued good health and necessary to be taken EVERY DAY. Not when Marara thinks that it should be. I was told that an urgent delivery will be made. On MONDAY. Today is Friday. URGENT DELIVERY. I am sick and tired of the inefficiency and ******* that is dished out by this Bonitas contracted DSP.
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience caused by the delay in delivering the second item of the prescription for Dep 03. We understand the urgency and the importance of receiving chronic medication on time, especially when it is essential for daily use and continued health.
Your concerns are completely valid, and we deeply regret that our service did not meet your expectations—or our own standards—on this occasion. The split delivery and the delay in dispatching the remaining item are unacceptable, and we are currently investigating the matter internally to understand where the breakdown occurred.
Please be assured that we have flagged this as a priority and are working closely with our courier partner to ensure the outstanding item reaches you as soon as possible. We are also reviewing our dispatch process to prevent similar issues in the future.
Again, we sincerely apologize for the distress and inconvenience this has caused.
Your feedback is invaluable in helping us improve our service.
Regards
Marara Customer Experience Team
Best regards,
Thank you for bringing this matter to our attention.
We sincerely apologize for the frustration and inconvenience caused by the delay in delivering the second item of the prescription for Dep 03. We understand the urgency and the importance of receiving chronic medication on time, especially when it is essential for daily use and continued health.
Your concerns are completely valid, and we deeply regret that our service did not meet your expectations—or our own standards—on this occasion. The split delivery and the delay in dispatching the remaining item are unacceptable, and we are currently investigating the matter internally to understand where the breakdown occurred.
Please be assured that we have flagged this as a priority and are working closely with our courier partner to ensure the outstanding item reaches you as soon as possible. We are also reviewing our dispatch process to prevent similar issues in the future.
Again, we sincerely apologize for the distress and inconvenience this has caused.
Your feedback is invaluable in helping us improve our service.
Regards
Marara Customer Experience Team
Best regards,