MD
Megan D
1 reviews | Active since May 2016
25 Mar 2025, 14:26
Absolute joke of an Pharmacy
Absolute joke of an Pharmacy. Not sure how they got a contract with bonitas but this should be reevaluated. Will be cancelling my script there and rather pay co payments than wait 16 days plus for my medication after countless calls, empty promised and so sorry for the inconvenience. As if that helps with the fact that I have been days without my chronic medication. Estimated time of delivery today. Phone pharmacy this morning, Yes, delivery today. Phone delivery team, sorry mam parcel hasn't even been collected yet from Marara.
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Replies (1)
Marara Pharmacy's replyOfficial
26 Mar 2025, 17:00Dear Megan D,
Thank you for reaching out to us with your concerns. I am truly sorry to hear about the negative experience you've had with our pharmacy. I completely understand your frustration and disappointment, especially given the delay in receiving your chronic medication, which is essential to your well-being.
The situation you described is completely unacceptable, and I apologize for the repeated delays, miscommunication, and the lack of proper service. It is our responsibility to ensure that our customers receive their medications on time, and we clearly failed to meet that expectation in your case.
I will personally escalate your concerns to the relevant departments and ensure we address this issue immediately. You should never have been left without your medication, and I deeply regret the inconvenience this has caused you.
Your feedback is invaluable, and we will be reviewing our processes to ensure that this does not happen again.Please allow me the opportunity to assist you in resolving this matter.
If you would prefer to cancel your prescription or need immediate assistance in getting your medication, I’m happy to help facilitate that.Once again, I apologize for the frustration you've faced.
If you have any further concerns or would like to discuss this matter further, please don't hesitate to reach out directly.
Regards,
Marara Customer Experience team.
Thank you for reaching out to us with your concerns. I am truly sorry to hear about the negative experience you've had with our pharmacy. I completely understand your frustration and disappointment, especially given the delay in receiving your chronic medication, which is essential to your well-being.
The situation you described is completely unacceptable, and I apologize for the repeated delays, miscommunication, and the lack of proper service. It is our responsibility to ensure that our customers receive their medications on time, and we clearly failed to meet that expectation in your case.
I will personally escalate your concerns to the relevant departments and ensure we address this issue immediately. You should never have been left without your medication, and I deeply regret the inconvenience this has caused you.
Your feedback is invaluable, and we will be reviewing our processes to ensure that this does not happen again.Please allow me the opportunity to assist you in resolving this matter.
If you would prefer to cancel your prescription or need immediate assistance in getting your medication, I’m happy to help facilitate that.Once again, I apologize for the frustration you've faced.
If you have any further concerns or would like to discuss this matter further, please don't hesitate to reach out directly.
Regards,
Marara Customer Experience team.
Marara Pharmacy's reply26 Mar 2025, 17:00
Official
Dear Megan D,
Thank you for reaching out to us with your concerns. I am truly sorry to hear about the negative experience you've had with our pharmacy. I completely understand your frustration and disappointment, especially given the delay in receiving your chronic medication, which is essential to your well-being.
The situation you described is completely unacceptable, and I apologize for the repeated delays, miscommunication, and the lack of proper service. It is our responsibility to ensure that our customers receive their medications on time, and we clearly failed to meet that expectation in your case.
I will personally escalate your concerns to the relevant departments and ensure we address this issue immediately. You should never have been left without your medication, and I deeply regret the inconvenience this has caused you.
Your feedback is invaluable, and we will be reviewing our processes to ensure that this does not happen again.Please allow me the opportunity to assist you in resolving this matter.
If you would prefer to cancel your prescription or need immediate assistance in getting your medication, I’m happy to help facilitate that.Once again, I apologize for the frustration you've faced.
If you have any further concerns or would like to discuss this matter further, please don't hesitate to reach out directly.
Regards,
Marara Customer Experience team.
Thank you for reaching out to us with your concerns. I am truly sorry to hear about the negative experience you've had with our pharmacy. I completely understand your frustration and disappointment, especially given the delay in receiving your chronic medication, which is essential to your well-being.
The situation you described is completely unacceptable, and I apologize for the repeated delays, miscommunication, and the lack of proper service. It is our responsibility to ensure that our customers receive their medications on time, and we clearly failed to meet that expectation in your case.
I will personally escalate your concerns to the relevant departments and ensure we address this issue immediately. You should never have been left without your medication, and I deeply regret the inconvenience this has caused you.
Your feedback is invaluable, and we will be reviewing our processes to ensure that this does not happen again.Please allow me the opportunity to assist you in resolving this matter.
If you would prefer to cancel your prescription or need immediate assistance in getting your medication, I’m happy to help facilitate that.Once again, I apologize for the frustration you've faced.
If you have any further concerns or would like to discuss this matter further, please don't hesitate to reach out directly.
Regards,
Marara Customer Experience team.