NM
Nandiswa M
1 reviews | Active since Sept 2024
28 Mar 2025, 09:01
A Month without Warfarin medication
This is the worst pharmacy to be assisting with chronic medication. For the past three weeks I’ve been waiting for my warfarin medication to be delivered. I don’t think they understand that each day one doesn’t take medication puts their health in a very high risk and by the look of things no one in this company will take responsibility because unreliability
I have been calling for the past three weeks and would wait in the line for two hours for only for the call to be dropped there is a reason the medication is called chronic. Each time I call I would be given a new reference and be told to confirm my address all the time.
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Marara Pharmacy's replyOfficial
28 Mar 2025, 12:07Dear Nandiswa M,
I am truly sorry to hear about the experience you've had with our pharmacy and the frustration you've been facing regarding the delivery of your warfarin medication. I completely understand the critical importance of this medication for your health, and I sincerely apologize for the inconvenience this delay has caused.
Your concerns are absolutely valid, and I want to assure you that we take this matter very seriously.We understand that chronic medication requires timely delivery and a high level of care, and it’s unacceptable that you’ve had to endure long wait times on the phone, along with multiple reference numbers and repeated address confirmations.
Please rest assured that this is not the standard of service we aim to provide.I am escalating this issue to the relevant team and will make it a priority to resolve it quickly.
Again, I apologize for the distress this has caused, and I greatly appreciate your patience and understanding as we work to resolve this as quickly as possible.
Thank you for bringing this matter to our attention, and we will make every effort to regain your trust.
Regards,
Marara Customer Experience team.
I am truly sorry to hear about the experience you've had with our pharmacy and the frustration you've been facing regarding the delivery of your warfarin medication. I completely understand the critical importance of this medication for your health, and I sincerely apologize for the inconvenience this delay has caused.
Your concerns are absolutely valid, and I want to assure you that we take this matter very seriously.We understand that chronic medication requires timely delivery and a high level of care, and it’s unacceptable that you’ve had to endure long wait times on the phone, along with multiple reference numbers and repeated address confirmations.
Please rest assured that this is not the standard of service we aim to provide.I am escalating this issue to the relevant team and will make it a priority to resolve it quickly.
Again, I apologize for the distress this has caused, and I greatly appreciate your patience and understanding as we work to resolve this as quickly as possible.
Thank you for bringing this matter to our attention, and we will make every effort to regain your trust.
Regards,
Marara Customer Experience team.
Marara Pharmacy's reply28 Mar 2025, 12:07
Official
Dear Nandiswa M,
I am truly sorry to hear about the experience you've had with our pharmacy and the frustration you've been facing regarding the delivery of your warfarin medication. I completely understand the critical importance of this medication for your health, and I sincerely apologize for the inconvenience this delay has caused.
Your concerns are absolutely valid, and I want to assure you that we take this matter very seriously.We understand that chronic medication requires timely delivery and a high level of care, and it’s unacceptable that you’ve had to endure long wait times on the phone, along with multiple reference numbers and repeated address confirmations.
Please rest assured that this is not the standard of service we aim to provide.I am escalating this issue to the relevant team and will make it a priority to resolve it quickly.
Again, I apologize for the distress this has caused, and I greatly appreciate your patience and understanding as we work to resolve this as quickly as possible.
Thank you for bringing this matter to our attention, and we will make every effort to regain your trust.
Regards,
Marara Customer Experience team.
I am truly sorry to hear about the experience you've had with our pharmacy and the frustration you've been facing regarding the delivery of your warfarin medication. I completely understand the critical importance of this medication for your health, and I sincerely apologize for the inconvenience this delay has caused.
Your concerns are absolutely valid, and I want to assure you that we take this matter very seriously.We understand that chronic medication requires timely delivery and a high level of care, and it’s unacceptable that you’ve had to endure long wait times on the phone, along with multiple reference numbers and repeated address confirmations.
Please rest assured that this is not the standard of service we aim to provide.I am escalating this issue to the relevant team and will make it a priority to resolve it quickly.
Again, I apologize for the distress this has caused, and I greatly appreciate your patience and understanding as we work to resolve this as quickly as possible.
Thank you for bringing this matter to our attention, and we will make every effort to regain your trust.
Regards,
Marara Customer Experience team.