BN
BJT N
1 reviews | Active since Oct 2024
09 Oct 2025, 16:57
11 Days Without Medication
I am very disappointed with the service I have received from Marara Pharmacy. I do not understand why my medical aid chose to mandate this pharmacy to handle my medication delivery. It has been over 11 days and I have still not received my medication, yet the claim shows as fully paid. This level of poor communication and inefficiency is completely unacceptable.
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Marara Pharmacy's replyOfficial
13 Oct 2025, 12:55Dear BJT Ncube
Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the delay in delivering your medication.
We understand how important it is to receive your chronic medication on time, and we deeply regret any inconvenience or distress this may have caused.
According to our records, your medication was delivered on 09/10/2025. We also attempted to contact you via phone but were unfortunately unsuccessful.
If you require any further assistance, please do not hesitate to reach out.
Regards
Marara Customer Experience Team
Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the delay in delivering your medication.
We understand how important it is to receive your chronic medication on time, and we deeply regret any inconvenience or distress this may have caused.
According to our records, your medication was delivered on 09/10/2025. We also attempted to contact you via phone but were unfortunately unsuccessful.
If you require any further assistance, please do not hesitate to reach out.
Regards
Marara Customer Experience Team
Marara Pharmacy's reply13 Oct 2025, 12:55
Official
Dear BJT Ncube
Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the delay in delivering your medication.
We understand how important it is to receive your chronic medication on time, and we deeply regret any inconvenience or distress this may have caused.
According to our records, your medication was delivered on 09/10/2025. We also attempted to contact you via phone but were unfortunately unsuccessful.
If you require any further assistance, please do not hesitate to reach out.
Regards
Marara Customer Experience Team
Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the delay in delivering your medication.
We understand how important it is to receive your chronic medication on time, and we deeply regret any inconvenience or distress this may have caused.
According to our records, your medication was delivered on 09/10/2025. We also attempted to contact you via phone but were unfortunately unsuccessful.
If you require any further assistance, please do not hesitate to reach out.
Regards
Marara Customer Experience Team