MOST DISGUSTING SERVICE FROM “MANAGER RUSSELL”

I just had the worst possible experience at a restaurant of my life and I have been to almost every one haha! Big foody over here! I got there at 5:38pm and I was informed by the waitress that happy hour (buy 2 get 1 free) was before 6pm so i had said to her that there is no way that i can down 3 ****tails before 6pm to which she said that if she brings all 3 ****tails at the same time, I can get the happy hour special and I said “yes, please do that then” she then brought the ****tails. Loooong story short, before i ordered my next drink I just made sure the the next waiter that served us go and check that i was receiving the happy hour special (on the previous drinks only of course) to which he went and checked and said that “he had asked the bar for confirmation” and that i was in fact getting the happy hour special. The bill comes and the last waiter that served us said that there is now a problem as even though he did confirm with the bar that happy hour still app**** to us, his manager is now saying that it does not, I then called the manger over and his first words were “Listen young lady (i am not young, although would be nice lol) trying to talk down to me saying that “You are at fault and that is not our policy” I explained that 2 of his staff members told me the exact same thing and that being that I was only paying for happy hour. Its a long story, he was extremely disrespectful, so damn rude and just because of that, my friends, family and myself (who reside in melkbos) will never be back. We are actually shocked by how “manager Russell” handled this situation, i was disgusted. I was so incredibly nice (at first! Yes!) as I just wanted it to be amicably resolved and then to see how he handled it!!! The manager??? Absolutely sickening!

There was also something with the focaccia bread where i asked for 2x focaccia greca bread (which comes with feta) and asked for them to take the caramelised onions off. They instead gave me the plain one and added feta, which meant I paid R50 more than I should have.They gave a poor excuse and did not fix this on the bill. I saw an incredibly bad review about them and their staff on Facebook with a bunch of negative comments and i honestly thought that i should jisg give them a try because lets face it, sometimes bad reviews could have just been simmered down to a bad day but hell no!! I get 10x better service at a fast food restaurant.

I also called them after I got home just to further resolve the situation and explain to the manager exactly what I was told and my perspective to which he put down the phone and said I swore at him. If he could provide the call (if recorded, that would be great) as I definitely did not swear at him. I had to call back twice before he answered and put down again telling me “come tomorrow and meet with me and the owner and see”.