Marakeng takes hard earned money from clients

I checked the ratings for this business and saw that it was very low. Because they were the only place where I could find the product I needed, I sent them and email inquiring about their ratings. They emailed back and said that Marakeng will never take their clients hard earned money. I then asked if they have the product in stock, which they confirmed in writing. I placed the order online on 1 June 2022. Nothing further happened. I then emailed them to ask the delivery status. They then informed me that it is out of stock and they will have to refund me. I sent my banking details as requested and to this day I still have not received a refund.