No products received, no refund as promised. Just excuses.

I ordered items to the value of R2209 from Marah and Co in July 2020. They informed me of a 6 week waiting period. After many ignored messages and enquiries made by myself the company offered me a refund or a voucher. On the 16th October. I asked for a refund. They asked for my banking details and then week after week they gave me excuses about why the money was not paid. They then ignored my messages through the beginning of November until the 19th of November when they messaged me via Instagram to inform me that they having a hard time etc and they have decided not to do refunds because of their financial position. They would only refund 20% of my purchase and either reorder the same things or place a new order for me. I have asked for a refund. No reply yet.