Bad attitude from receptionist

<p>On Saturday the 12/08/2017 at 12:40 I went to maponya medical centre to consult with the general practitioner Dr. Langa because my daughter was ill. When I got there the receptionist told me that they were closed but I did not understand cause the sign at the door and their business card says 13:00 pm and I confrunted him about it. H e just gave me an attitude and told me it was up to me as to whether I sit or wait but he was not going to let me see the doctor. I am very dissapointed at the way he spoke to me as a customer and one doctor came to explain that they actually close at 13:00 but because of internal politics and issue of salary they take patients up until 12:30. What I dont understand is why their internal issues of salary are affecting us and the attitute the receptionist was displaying was really unproffessional. I am really dissapointed and I hope that something will be done to address such bad behavoiur and actually school the receptionist as to how to handle conflicts and difficult situations and not to fight with customers.</p>