Unhappy customer

I'm a client from mapogo a mathamaga randfontein for about 2months now there was an incident on the 3rd of October 2020 I did call the control room and asked for a vehicle to patrol and I was told I must pay extra for that so to me it feels like they can quickly take my money and before they respond the suspects must first broke into my house empty it then they will respond I did call them on the 5th of October 2020 to cancel their service but she said no the manager will talk to me about a solution im not interested and want at least a part of my money back and the control room operator wasn't helpful it was as if my voice bored him