Hellopeter
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1 reviews | Active since Jun 2016

16 Jan 2020, 11:57

Still very very poor

I ticked one star just because there is no option for no star. It is nearly the end of January 2020 and after Mapogo's suggestion for a meeting and I responded and gave them a way to resolve the problem without the time wasting meeting they are quite. You don't hear or read anything from them. My problem is still not resolved and I just wonder who is in charge of Mapogo if they can send the store man (according to Monica to remove equipment). The companies answers is a concern and should be a major concern to future clients because will they send the store man to install an alarm as well. Monica also indicated it was the person before her who did not do everything he/she had to do because on the Mapogo system at the time was no indication about the radio transmitter (again Monica). so poeple of the West rand stay far far away from Mapogo.

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Replies (1)
's update17 Jan 2020, 13:53
Reviewer Update
Received a call from Monica today that the technical manager will come and see me on Tuesday to resolve the problem, how I don't know because the radio transmitter the Mapogo store man removed ,took photos and put it back on the wall is not the property of Mapogo according to them. Another technician was here and he said they did receive signals. Was very rude and left without taking the radio transmitter the store took photos of and written a report about. On Tuesday I will give the radio transmitter the alarm company took down after the store man put it back and they will not take it. It is like the home owner who's details were replaced with the tenants details and when the tenant did not pay Mapogo sued the home owner said to me today. The problem will never be resolved because Mapogo will not admit that it is a judgement error from their side and Mapogo will continue untill I get so fedup and pay the neatly R700. That is how Mapogo makes money. I must agree because Mapogo and myself is running in circles because they want a radio transmitter and when I hand them the only radio transmitter I have they refuse to take it because it is aChubb radio transmitter. How they got signal I don't know and am to afraid to ask because there will be fees involved. I still have not receive the letter informing ITC to remove the judgement from my name. The technical manager will resolve the matter by telling me that Mapogo cannot receive a signal without a radio transmitter and will refuse to take the Chubb radio transmitter. See another circle and another lap around the circle.