Mapogo Randfontein poor service

We had a scenario where we needed armed response ASAP after a panic was activated on the 13th of April. The response team finally arrived after approximately 15 - 20 min. We are not those who press a panic for every leave that falls from a tree but when we need help , we need it ASAP. I mailed a manager the next day to investigate this matter when I prompt both delivery and read reports and they were activated. Still have no response from anybody after I insisted a manager to call me the day after the event. The lady even confirmed telephonic that she logged a note for a manager to get back to me. but still nothing.

I am deeply dissatisfied with this service as I take securing my family very very seriously. This is why I placed my trust in Mapogo 7 years ago but I am afraid that I could have made a critical mistake in sighing up with them. I am a globe trotter for my company which forces me to be a frequent traveler when my loved ones are left home but now I have no peach of mind to leave them at merci.

I am strongly considering terminating our business relationship because its like nobody cares anymore and as long as the invoice gets settled the rest is just left.

I am in the Customer Service environment myself therefore is there no excuse for bad service.