1 reviews | Active since May 2013
Most people prefer the truth...
Most people who read Mannatecj reviews on this site will do so to confirm their initial opinion or bias, based on what they are looking for both positive and negative.
For purposes of clarity, Mannatech allows independent associates to represent their company and earn an income from it. Customers are registered separately and have no access to income unless they personally choose to do business. Independent associates are personally responsible for being honest in their business dealings with customers and other associates. It is entirely their responsibility to fully disclose all information to the relevant people. Fact Checking time: 1. Mannatech as a company does NOT place any repeat orders. These are actually called automatic orders. The person who registered you as a customer or associate is responsible for doing that. If they did that without your permission and full disclosure, then that is something to take up with that individual.
2. Cancelling orders and getting refunds is actually pretty simple. It takes one telephone call to the head office and they will gladly refund and stop the repeat order, even if they weren't responsible for placing it. There is a toll free number on the South African website, as well as a dedicated South African office in Bedfordview that will handle this. One should ask the person who registered you for the details.
3. The refund policy is clear and should be explained up front by the person who registered you. It is a 90% refund without the delivery refund. And it is a 90 refund policy. All full or empty containers need to be returned. This is standard policy in any type of return in South Africa. One cannot buy a dress at a shop, complain that it doesn't fit or is faulty and then ask for a refund without returning it! Everybody would agree that would be madness!
4. Mannatech does NOT do debit orders. The company offers an automatic order (auto ship) system for convenience, monthly. This will allow customers to eventually accrue 10% back in loyalty for purchases made over time as a reward for being a loyal customer. Automatic orders can be easily cancelled by going into ones customer login and doing it there, or calling the toll free or SA office. These orders can be cancelled up until midnight of the day it is ordered to go off.
5. Everybody knows that not everyone will respond the same to nutritional supplements. Neither Mannatech associates nor the company are permitted to claim cures or treatments to diseases, nor promise results. Mannatech products DO NOT cure, treat, nor mitigate any diseases. If this has been claimed, then please take this up with the person who claimed it.
6. Mannatech are a NASDAQ listed company for the past 20 years. Their ethics, financials and business model are heavily regulated. If one does not like Network marketing, then please feel free not to purchase products from these companies, nor join as a business partner.
7. Mannatech has been in South Africa for over 10 years. With such few compaints on Hello Peter, one can make up ones own mind. To be fair, all these comments are based at complaining about the poor service that the indiviual business associate provided.
8. Ones's first "port of call" for customer service is with the person registering you. Every customer and associate has an individual online login to place, cancel and track orders. If this has not been explained this is the fault of the person registering you. If you search Mannatech online and look for contact details, there will be toll-free numbers available. There local number is ***
To conclude. If you have an issue to be taken up with a potentially ************ independent associate, it is highly recommended to report this person to Mannatech directly.
