TVdB
Trisja Van der Bank

1 reviews | Active since Nov 2022

28 Nov 2022, 13:43

Manhatten Milk bottle sweets

I recently bought the Manhatten Milk bottles sweets from Shoprite in Strand and when upon opening and eating it came to my attention the product was expired and the sweets had a funny texture. Not only was the Manhatten Milk bottles expired but it was expired by more than a month. I emailed Mahatten customer care and received a useless phone call pushing the blame on the retailer instead of trying to take responsibility of the there own brand that is being reflected in a negative way in the public. This customer care is rediculous and a disgrace. Where is Manhatten reps and quality controllers that is supposed to make sure retailers are not selling expired goods. I would atleast expect Manhatten to take responsibility and treat me as n unsatisfied consumer with more respect. However I can honstly say that after this expierence I dont recommend buying this brand and I certainly will not. This product was so far expired it could havw resulted in a health issue however Manhatten could not give a ****. There sulotion is blaming everything on the retailer instead of excepting there part as the brand

Disgusted

0
Replies (1)
Manhattan Sweets
Manhattan Sweets's reply28 Nov 2022, 16:03
Official
Hi Trisja,

We thank you for bringing this matter to our attention, and at the outset would like to sincerely apologise for any inconvenience caused.
Your complaint has been forwarded to the relevant department and one of our representatives will contact you to provide further assistance.

Regards
Premier FMCG Customer Care Line