Disappointed at their customer Service

<p>I bought a packet of manhatton chewy mints in January 2017. To my dispair as i chewed on one i bit on some forign object, that first seemed like a stone but couldnt identify it. The pain! So i did what anyone could do and called their customer service on the 18th of January and explained what had happened. I was asked by the recipient to keep this forign object and that in the next 3 days they would organise pick up of this object. 3 days after i was then told that they would be collecting itt soonest. Which they did collect, and on the waybill it was noted as an overnight express. I have called them three times already and no one has ever come back to me to atleast have the decency to tell me progress on this complaint! What if i had given my kids the same sweet and one of them chewed on this foreign object. I am very disappointed at their response time. This is big. The last call i made was on the 17th of january and i was firstly asked if anyone has contected me, i mean really, arent customer services supposed to know if i have been contacted or not??? Surely there are Quality and Food safety Managenet systems in place especially in a Food Indusrty. And soon as i call in to find out, i receive an sms saying thank you for contacting Premier Careline, We are delighted to receive your feedback and to be of service to you. Ref.no. 17/02/644. But They havent been of service to me instead i'm the one chasing up on this complaint.? For such an acclaimed organisation and most importantly, a food company, surely food safety should be priority. Highly Disappointed.</p>