1 reviews | Active since Dec 2011
Debited incorrectly
<p>I recently noticed a debit order going off my bank account each month from Manhattan Marketing. I called them to query as I had never heard of them before. I was told I am being billed for some other client of theirs, up until today I have had no feedback with regards to how they made the mistake and where they got my bank details from. I logged this query with them on 10/07/2016 and was told i would be refunded for the months i have been debited, yet nothing has happened thus far. I have to keep calling then i'm given some lame excuse about people being on lunch or not being at the office. I am highly annoyed because they have no idea what customer care is, very unprofessional. the most terrible service ever.</p>
Beyond PATHETIC, still no response but I suppose it is to be expected as no one has bothered to resolve my query since 10/07/2016. Again I have called and was promised a call back from Michelle that never happened. i called again and was again advised i would be called back....nothing!!! Again I call and now I am told she is on lunch, I ask to speak to Melissa or Samantha as they assisted initially, they are on lunch as well. I ask for a manager, there is no manager available, everyone is either on lunch or not in the office. SERIOUSLY PATHETIC!!!!!!!!!!
Beyond PATHETIC, still no response but I suppose it is to be expected as no one has bothered to resolve my query since 10/07/2016. Again I have called and was promised a call back from Michelle that never happened. i called again and was again advised i would be called back....nothing!!! Again I call and now I am told she is on lunch, I ask to speak to Melissa or Samantha as they assisted initially, they are on lunch as well. I ask for a manager, there is no manager available, everyone is either on lunch or not in the office. SERIOUSLY PATHETIC!!!!!!!!!!