Very very disappointed at the new standard

With a heavy heart I write this review. My mom and I are very regular Mangwanani goers. I decided to treat my mom to a few treatments at the Sibaya branch while we were down on holiday. We were totally disappointed to quickly find out that this was not going to be our normal amazing Mangwanani experience. The areas were dirty, we were rushed through our sign in process. There were no the******s to help us, the hostess had to ask a lady eating her lunch to come and do our treatments. We paid for an hour per treatment. We arrived at 3:23 (we were told to be there between 3 and 3:30) and left at 4:35 (this included changing into gowns, which had holes in them, signing in, walking to and from treatment areas etc) which means that our treatments were cut very short. The ladies seemed very unimpressed that they were “forced” to do our treatments. My mom is ill with Cancer and has a chemotherapy port above her left clavicle which for obvious reasons can’t be massaged over. Her the******, after asking her to avoid the area, which has never been a problem before, proceeded to massage over it, when my mom asked her to please avoid the area she sighed and went to the other side( the device makes a bulge under my moms skin so it’s no that it wasn’t obvious that something was there)

I have recommended tons of friends and family members to various Mangwanani branches. However I feel that if this is the new standard, I will have to cut my loses and find another spa.