DD
Dinah D

1 reviews | Active since Aug 2016

09 Oct 2019, 11:20

UTTERLY DISGUSTED!

This was by far the worst spa my fiancé and I have ever been to. When I had asked if they can accommodate my dietary requirements, they just have a straight up no. They staff were extremely rude on the phone.

On the night of our night spa package, aesthetics for a raves about spa hugely disappointed. It looks like an office with umbrellas and tacky table cloths.

The neck back and shoulder massage was highly uncomfortable as we were sitting while having the treatment done. There after we had a hot stone full body massage. Staff who weren’t supposed to be attending to us, walked in and out of our private massage. The ladies who did our hot stone massage kept dropping the hot stones on the floor and the guests and staff surrounding the area were extremely loud!

The foot scrub was terrible in a cramped up area and it just felt like someone was rubbing cream on me for an hour.

They take too many guests for these packages and it’s a disaster! There’s no privacy to change and with that many people, there’s not enough room to walk anywhere.

What a waste of money that we work hard for! I tried to surprise my fiancé as he really needed a good relaxing day and this just made everything crumble to pieces.

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Replies (1)
Mangwanani Private African Day Spa
Mangwanani Private African Day Spa's reply28 May 2020, 18:02
Official
Dear Dinah,

We’re so sorry to hear that the service experience has left you feeling let down and undervalued and we assure you that it is never our intention to upset you in any way. 

Kind regards
Mangwanani