Unprofessional Staff - Very Noisy Staff!!!

I will never recommend Mangwanani Day Spa at the Pivot (Montecasino) to anyone! It's a very noisy venue. Whilst getting a massage the staff walk into the room and start dragging furniture across, slam the doors shut on their way out then stand outside of the rooms and talk very loudly upon laughter. This is supposed to be a quiet relaxing area, however what I experienced was far from relaxing. My massage the****** had to walk out the room to tell her colleagues to keep quiet numerous times. Heaters need to be fitted in the rooms for cold days. Also the mattress covers were worn out and torn which wasn't comfortable to lay on, my massage the****** had to put a towel down to make it a bit bearable. I paid a lot of money for the full day experience with my husband, this was supposed to be one of the best spa's in South Africa...not sure why the staff are so unprofessional!