SM
Shanaaz M
1 reviews | Active since Dec 2012
17 Jun 2025, 21:50
Unavailable and poor booking service
Booking made and payment went through immediately. Same day received a message booking cancelled.
Called all numbers on site which indicate spa is open until 23h30. All numbers indicate spa closes at 18h00. Clear misrepresentation of availability and bookings
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Mangwanani Private African Day Spa's replyOfficial
11 Nov 2025, 10:47Dear Shanaaz,
We sincerely apologise for the confusion and frustration caused by your recent booking experience. The misalignment in our booking system and communication regarding opening hours is not the standard we strive to provide.
Your feedback has been shared with our management team to ensure this situation is addressed and that our processes are improved to prevent similar occurrences in the future.
Mangwanani Private African Day Spa's reply11 Nov 2025, 10:47
Official
Dear Shanaaz,
We sincerely apologise for the confusion and frustration caused by your recent booking experience. The misalignment in our booking system and communication regarding opening hours is not the standard we strive to provide.
Your feedback has been shared with our management team to ensure this situation is addressed and that our processes are improved to prevent similar occurrences in the future.