This experience was very disappointing and stressful

I am extremely disappointment with the service my daughter and I received during our recent visit to your spa. We booked the Afternoon Half-Day Spa as a special treat for my daughter, who was visiting from Cape Town. The booking times, as stated on your website, are from 12 to 4 pm, with instructions to arrive 15 minutes early, which we did.

Upon arrival, the reception we received was far from warm and welcoming. We were shown to a table and left waiting for 20 minutes before being offered tea. After 45 minutes, we were informed that there was a delay and that lunch would be served shortly. The lunch portion, when it finally arrived, was disappointingly small.

Our first treatments began nearly two hours after our arrival. At 4 pm, which was the scheduled end time, we were just starting our third and final treatment. Unfortunately, we had to cut this treatment short as we had another engagement at 4:30 pm. Despite informing the hostess of our time constraint, no effort was made to accommodate our schedule.

Additionally, while waiting at our table between treatments, we noticed that the the******s seemed disorganized, often walking past without direction, and there was a lot of shouting and rushing around. This chaotic atmosphere made the experience quite stressful, contrary to what one would expect from a spa visit.

Furthermore, my daughter left her bracelet in the gown. When I phoned two days later to ask if I could come and collect it, I was told that the manager and bathroom attendant had not found it.

Overall, this experience was very disappointing and stressful, and I would not recommend your spa to anyone based on this visit. I hope you take this feedback seriously and address these issues to improve the service for future clients.