Shocking Customer Experience

Good morning. I am at a loss for words after the experience I’ve just had with Mangwanani. I’m disappointed, sad and in shock.

My booking by my friend to pamper me for the day ended in tears. ?

The River Valley shuttle left me , claiming that it was full. How when my friend and I are booked to be on it? When it was stationary with the hostess standing outside and 2 other passengers arriving after my arrival. My curse was that I was in a car off to the parking lot and they were pedestrians.

Mangwanani a spa brand caused me unnecessary stress and ruined what had the promise of being a very relaxed, serene and happy day.

What is wrong with our Service Industry in this country?

I’m back at home. That’s how this story ends. This is simply unacceptable.

I’m trying to resolve this I was to be split from my friend who was taking me out for my birthday. I had that option or forfeit my booking.

I walked away because the day was already ruined.

?