Poor Magwanani spa services from staff to management

We have been clients of Mangwanani for many years and never have I ever experienced such terrible customer care and service like I did with our last experience at The River Valley. Not only did they charge us extra and advised that we use their transportation, there was not enough seats to accommodate us of which the bus driver asked us to follow in our own vehicle. I was then told that the seating is a first come first serve basis, so it was my fault that we did not get seats. But we were charged for it. They also are meant to issue parking vouchers of which non was sent. The attitude that our concern was dealt was far from you would treat a returning customer. Sadly I will never recommend or never use the River Valley or Magwanani Spa again.