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J.
Jonty ..

1 reviews | Active since Dec 2010

17 Apr 2025, 09:15

Poor client service / lack of price alignment on specials.!!!!!! -

Price Mis-Alignement. I am bitterly dissapointed at the lack of caring or interest for your clients. You do not align your pricing specials between the reservations line and the website. I paid for the full day package at River Valley at FULL price only to find out there is a R500 discount / special when you book via the reservations line. There is no care or support to help refund the difference and i think this is DISGUSTING customer service from such a reputable Spa company.

I am not asking for a full refund.. just the difference in the special to what i paid online.

You should be ashamed of yourself... Dont fall victim to this same "****" pricing... always check and book via the reservations hotline and NOT online.

0
Replies (1)
Mangwanani Private African Day Spa
Mangwanani Private African Day Spa's reply11 Nov 2025, 10:48
Official
 Dear Jonty,

Thank you for sharing your feedback regarding your recent booking experience at River Valley. We sincerely apologise for the confusion caused by the discrepancy between our online pricing and reservation line specials. 
We understand how frustrating this must have been and have shared your comments with our management team to ensure better alignment across our booking channels in the future. We value your feedback as it helps us improve our service for all guests.