Medicore service at Mangwanani Sibaya

I frequently visit the Mangwanani African Spa at Rivervalley and always have an amazing experience. However, on the 3 Jan 2019, I decided to spoil my Mum and took her for a full day spa at Mangwanani at Sibaya. Upon arrival, we were not greeted or welcomed, as we usually are at the Rivervalley branch, there was barely even a smile. The lady who checked for our names on the list for the day just turned around and walked off - we were not asked to follow her, we just assumed that we should. The hostess's first question was whether we had been there before - does this mean that if we had been there before, then we did not deserve an explanation of how things worked? She then proceeded with a brief explanation of the days activities and didnt bother to explain the sequence of treatments. My drinks order at lunch was taken after I had eaten and the drink arrived halfway through dessert. During my Mum's body exfoliation, her the****** disappeared for 5 minutes with no explanation for her absence. There were insufficient hand the******s during our session and Mum and I waited for 10 minutes whilst 2 the******s were found - the rest of the group had already started their treatments yet we finished at the same time as everybody else. I ordered a drink again whilst sitting at the pool and it took 30 minutes to arrive. We were also not advised that we could order drinks between treatments , only water was provided - this is very different to the Rivervalley branch where you are advised upfront to order whatever drink you would like throughout the day. We were also not offered a Amarula drink and chocolate prior to departure. The sad part about this experience, is that if I had not been to Mangwanani at Rivervalley, I would not have known about the quality and standard usually offered by Mangwanani and would probably have been happy with my experience. However, Mangwanani at Sibaya, you need to step up your service, a full spa day is certainly not cheap and I definitely did not get my money's worth.