NM
Nonkoliso M

1 reviews | Active since Dec 2018

01 Feb 2020, 09:09

Mangwanani's pathetic reservation process.

I am soooooo disappointed at how difficult it is to get hold of the contact centre just to make a booking. I will I had read the reviews first before spending my money on Mangwanani vouchers. When you send an email,you never get a reply and you soend a lot of airtime trying to get hold of their contact centre.

When I eventually managed to speak to an agent she took my number and promised to call back in 5 minutes,an hour later they was still no phone call. This is just ridiculous! I will never put myself through this madness again!!!

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Replies (1)
Mangwanani Private African Day Spa
Mangwanani Private African Day Spa's reply28 May 2020, 17:52
Official
Dear Nonkoliso,

We’re so sorry to hear that the service experience has left you feeling let down and undervalued and we assure you that it is never our intention to upset you in any way. Our team has investigated and has made changes. Thanks.

Kind regards
Mangwanani