Mangwanani bad service at Monte Casino

I complained to the manager for complaints at Mangwanani, and to date no response.

Good day m’am.

I would just like to express my frustration and dismay after having a lovely half-day treatment at Monte Casino spa yesterday, 02 April.

Your ladies doing the treatment were awesome and we felt relaxed and rejuvenated, until lunch time.

After the treatments we sat down waiting for lunch, and after noticing that most people have already almost finished eating, and being ignored by the staff, we enquired from the hostess/manager whether we are going to get lunch, since our package included breakfast and lunch and we paid R999 per person for the lazy Sunday special.

She informed that “no, lunch is not included in our package” and this after we filled in the form expressing anger over why we were not offered the full day package of R899/R699 when we made the booking. Most people that we spoke to yesterday told us that they paid less for a full day package and halfday package. Maybe there’s something I don’t understand here (?)

When I made the booking, Selinah also enquired about whether it is for a special occasion, upon which I told her it was our anniversary and my birthday that we are celebrating. This is noted on the booking

Well, there was nothing special in the way that we were treated by lunch time, and I don’t even know why I was asked if we are celebrating something, because please tell me what normally happens when Mangwanani asks this question and indicates on the booking that it is an anniversary (??). So, no lunch and feeling like idiots, and no mention of a celebration, let alone anything else.

Upon noticing our frustration the hostess offered for us to stay and she will “organise something” with the lunch! After the initial embarrassment, we told her that we will go and get lunch somewhere else.

Now, you tell me please Christine…………………