Mangwanani at Pivot Spa - Extremely Disappointing Experience

My recent visit to the Mangwanani Spa at Pivot was incredibly disappointing. This was by far my worst spa experience, and I would not recommend it to anyone. Here’s why:

1. Unprofessional Staff

The staff were loud and unprofessional throughout my visit, which greatly disrupted the relaxing atmosphere I expected at a spa. 2. Poor Facilities

The changing room was cramped and inadequately equipped, with only two toilets available. The spa gowns were in terrible condition – stained, and all extremely large and ill-fitting. 3. Subpar Massage Service

My foot massage the****** was unskilled and appeared disengaged, almost as if she was falling asleep during my treatment. She was rough with my feet and carelessly put my shoes on as though I were an object, not a client. 4. Lack of Privacy and Cell Phone Disturbance

I was uncomfortable with other patrons filming on their phones. Mangwanani’s spa etiquette clearly requests phones to be turned off for the enjoyment of all guests, but this rule was not enforced. This disregard for privacy is especially concerning in light of the POPI Act. 5. Limited Refreshments

The drink selection was limited to only orange and apple juice – a far cry from the variety I was led to expect. In Summary

This experience was an absolute waste of time and money. I do not recommend Mangwanani at Pivot to anyone looking for a quality spa experience. Please look elsewhere.