Impossible to contact

Unprofessional. Zero service. They are impossible to contact!! Everything is dealt with through a stupid call center, that keeps you on hold forever, only to hang up on you, or tells you that they will put you through to the specific spa branch you want. The branch then also don’t answer their phones, and then re-directs back to the call center. It’s an endless cycle that goes nowhere. I had to drive to The Pivot spa at Monte Casino simply to make a reservation. While I was there, there was another person waiting who said that he also drove to the spa itself, because he couldn’t get hold of the place by phone or email. Now that I want to make a change to the reservation, I can’t get hold of the branch again. Branches don’t have direct phone numbers nor email addresses, and when the call center puts you through, the branches don’t answer their phones. Must I drive 20km again, just to speak to someone, so I can confirm the time of my reservation?! I’ve already spent R100 of my airtime trying to contact the spa. This is the most unprofessional spa I’ve ever dealt with. How can you run a business like this? And they don’t seem to care much about customer feedback either. Do not support this business. You’ll waste your airtime trying to contact them, and you’ll waste your money. No wonder their Facebook page has disabled reviews - they would all be negative, if my experience is anything to go by.