Horrible service

I'm very disappointed at the service I've received or rather lack of service I've received. I've been calling the Mangwanani montecasino spa for the past 2 weeks now on *** and another number I was given was ***. Everytime I call its either the phone just rings and no answer or it's always busy. I call at different times and I still get no results. I then called *** and I was told that they would send the montecasino spa a mail to call me back as they can't assist me. To date I haven't received a call, not any form of communication.

I'm very upset as I've wasted time and money in calling and just listening to a voice prompt for almost and hour at a time. It's also very frustrating that I can't get through. I didn't want to believe the bad reviews I read on the internet but now I'm experiencing this for myself. Unfortunately I've already bought vouchers for the half day spa treatment at the Mangwanani montecasino, and I can't redeem it but if it were up to me I would as I'm already disappointed.

I need to update my booking, that's all I want to do. What does an individual need to do to get assistance.