Disappointing service

I made an appointment for myself and my mother at the Ushaka Mangwanani Spa. Once we got there, we were told the booking was for the next day. I could not make it as I was due to go back to work and that is why I made the appointment for that day. I went online straight away and was chatting online. The consultant asked for my number which I did not receive a call. I uploaded another query online and asked them to contact me which I have still not heard. Their booking service was terrible due to the incorrect day and the service thereafter. My mom said that we should never book with them again.