Disappointed, Mangwanani!

Whilst i frequent the Gauteng branches, i paid the Ballito branch a visit for the first time with my parents , as a treat for them.

From the moment we walked in, service was poor. Disinterest and callous behaviour was the order of the day. The branch itself is pathetic in terms of standards - for such a renowned Spa to have worned out treatment beds? Ridiculous! It was actually uncomfortable to lie face down for my full body massage. Not so much as a clothing hangar was present and you have to walk through their ACTIVE laundry room to get to the restroom.

YES, there was laundry being done during our visit. My parents' first Spa treatment was so poor, i was left embarrassed for taking them to such an establishment. Treatment room doors were opened and slammed during the 45mins that should actually have been 60 mins treatment. My dad had his skin scorched by hot stones, when he yelped, the the****** giggled and said sorry and continued to burn him 4 more times!

Our cake and coffee experience was cut short by the staff shutting doors and tuning off lights. We simply got up and left.

What makes this ordeal so much more worse is that The Management/Ownership could give 2 hoots about these serious issues. My emailed complaint, sent directly to them has been overlooked and so, I now believe that they don't care.

They don't care and will most likely continue in the same fashion because this is not a business that cares about people. Shocking that this is, in fact, the nature of their business.