Be personal with your clients!

My wife and I will be celebrating our 5 year anniversary this April. I thought a spa treatment would be amazing for this celebration. I researched all over to see a close enough place for us that would give us the feeling of a getaway. Mangwanani Winelands come up every time! I was so excited for this! This was in March that I reached out through their WhatsApp chat, I explained the celebration coming up for April and asked if they could let me know if there would be a package we could get for this day. The response was a link. No greeting, no speaking back, no congratulations, no "would be awesome to celebrate the day with you". Just a link to the month of March specials. I felt as if they did not care, they have enough business, no need for us to come through. No personalisation, not even a simple greeting. From excited to disgusted instantly! For a place that is dominating searches, the customer service is **********!