Replied to 25% of negative reviews
Reply time on negative reviews: 468h 22m
Reply Time
317h 32m
NPS Score
0
Recommended: Likely
Replied to 25% of negative reviews
Reply time on negative reviews: 468h 22m
Nov '25 - Oct '26
Frequently Asked Questions About Mangwanani Private African Day Spa
How is Mangwanani Private African Day Spa rated on Hellopeter?
Hellopeter has tracked Mangwanani Private African Day Spa across 184 reviews. Mangwanani Private African Day Spa hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Mangwanani Private African Day Spa? Write a review to help others decide.
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2015
Not the best Experience
Mangwanani UMhlanga Sands Visited the Spa on my day off, and the plan was to relax and forget about the problems of the world.. but that's not what I received, the The****** was good, she did a Good job, but the whole spa was sooo noisy, the the******s were speaking loudly in the passages, the music in the room was off, I had to ask my The****** to put the music on, which she did turn louder..I was in room 2, which is close to reception, you could hear the people, the receptionist and the clients talking during the massage..I did not get a chance to switch off and just enjoy the experience, when I did my foot treatment, it was literally out in the open, next to reception.. which I did not understand or like, people were walking past and clients and the****** were speaking soooo loudly, my the****** had to shush them.. I really feel I got ****** off an experience, especially cause Mangwanani is not Cheap..
1 reviews | Active since Aug 2015
Not the best Experience
Mangwanani UMhlanga Sands Visited the Spa on my day off, and the plan was to relax and forget about the problems of the world.. but that's not what I received, the The****** was good, she did a Good job, but the whole spa was sooo noisy, the the******s were speaking loudly in the passages, the music in the room was off, I had to ask my The****** to put the music on, which she did turn louder..I was in room 2, which is close to reception, you could hear the people, the receptionist and the clients talking during the massage..I did not get a chance to switch off and just enjoy the experience, when I did my foot treatment, it was literally out in the open, next to reception.. which I did not understand or like, people were walking past and clients and the****** were speaking soooo loudly, my the****** had to shush them.. I really feel I got ****** off an experience, especially cause Mangwanani is not Cheap..
1 reviews | Active since Oct 2017
Extremely disappointed
*Not what we expected, especially compared to other branches* We booked the half day package to celebrate our 18th anniversary and were quite disappointed. The *setup wasn’t nice* — there was *no privacy* in the relaxation areas and it was *too noisy* during our foot treatment. It’s hard to unwind when you can hear everything around you. We were also told when making the reservation that the half day package *includes a free lunch*. We had to ask about it when we paid after the treatments. We were then escorted to Stella Cafe with *no explanation* that we were given a *R150 voucher each*. The communication around this was poor. The massage was another issue. I specifically asked the the****** for pressure between *medium and soft*, but I left feeling *sore* afterward. I’ve been to *Mangwanani Winelands before and it was far better*. And we *paid twice as much here in Cape Town* for a worse experience. If I’d known the standards wouldn’t meet my expectations, I would not have gone to Cape Town. But because it was in the Cullinan Hotel, I thought it would be the perfect way to finish off our anniversary celebration. We drove all the way from Franschhoek just to be disappointed. I could’ve used the *R3300* for another night’s stay at *@franschoek Hotel*. I would like to request a refund or a free massage. Mrs. Siegelaar *** Or ***
1 reviews | Active since Oct 2017
Extremely disappointed
*Not what we expected, especially compared to other branches* We booked the half day package to celebrate our 18th anniversary and were quite disappointed. The *setup wasn’t nice* — there was *no privacy* in the relaxation areas and it was *too noisy* during our foot treatment. It’s hard to unwind when you can hear everything around you. We were also told when making the reservation that the half day package *includes a free lunch*. We had to ask about it when we paid after the treatments. We were then escorted to Stella Cafe with *no explanation* that we were given a *R150 voucher each*. The communication around this was poor. The massage was another issue. I specifically asked the the****** for pressure between *medium and soft*, but I left feeling *sore* afterward. I’ve been to *Mangwanani Winelands before and it was far better*. And we *paid twice as much here in Cape Town* for a worse experience. If I’d known the standards wouldn’t meet my expectations, I would not have gone to Cape Town. But because it was in the Cullinan Hotel, I thought it would be the perfect way to finish off our anniversary celebration. We drove all the way from Franschhoek just to be disappointed. I could’ve used the *R3300* for another night’s stay at *@franschoek Hotel*. I would like to request a refund or a free massage. Mrs. Siegelaar *** Or ***
1 reviews | Active since Mar 2026
Mangwanani is the best!
Mangwanani is by far the best spa I've been to. The treatments are so relaxing and refreshing at the same time. The customer service is amazing! The staff are so kind and friendly. The food is great too.
1 reviews | Active since Mar 2026
Mangwanani is the best!
Mangwanani is by far the best spa I've been to. The treatments are so relaxing and refreshing at the same time. The customer service is amazing! The staff are so kind and friendly. The food is great too.
1 reviews | Active since Mar 2021
Disappointing Experience – Skin Reaction & Poor Handling
I visited Mangwanani Spa for a full day massage where shortly after, I developed a skin reaction (irritation and bumps) on my neck. Today is day 5 and its still there even after i app**** cream i got from pharmacy. I escalated the issue, but the response I received was disappointing. The staff member (Cindy) was defensive instead of showing concern or taking accountability. I expected safe products and professional customer care. This experience fell short on both. Now i have to spend additional money on doctor and medication 🤷🏽♀️ I would also like to discuss a refund or compensation for this experience I would appreciate proper accountability and a resolution
1 reviews | Active since Mar 2021
Disappointing Experience – Skin Reaction & Poor Handling
I visited Mangwanani Spa for a full day massage where shortly after, I developed a skin reaction (irritation and bumps) on my neck. Today is day 5 and its still there even after i app**** cream i got from pharmacy. I escalated the issue, but the response I received was disappointing. The staff member (Cindy) was defensive instead of showing concern or taking accountability. I expected safe products and professional customer care. This experience fell short on both. Now i have to spend additional money on doctor and medication 🤷🏽♀️ I would also like to discuss a refund or compensation for this experience I would appreciate proper accountability and a resolution
1 reviews | Active since Feb 2023
Mangwanani African Spa
My Boyfriend Booked Us A Half Day Spa Experience At Mangwanani African Spa. We Had An Amazing Experience. We Were Treated To 3 Luxurious Treatments, Plus Lunch Desserts. Also A Mini Bar.. The Treatments Was Heavenly and The The****** Made Us Feel So Comfortable. We Destressed And Bonded. We Had A Fabulous Time #HelloPeterDreamDate
1 reviews | Active since Feb 2023
Mangwanani African Spa
My Boyfriend Booked Us A Half Day Spa Experience At Mangwanani African Spa. We Had An Amazing Experience. We Were Treated To 3 Luxurious Treatments, Plus Lunch Desserts. Also A Mini Bar.. The Treatments Was Heavenly and The The****** Made Us Feel So Comfortable. We Destressed And Bonded. We Had A Fabulous Time #HelloPeterDreamDate
1 reviews | Active since Jan 2012
Great day out atthe SPA
We spent the whole day there on the 16th December. What a fabulous day out. The venue is great, being on the banks of the Hennops River. The staff were brilliant and went out of their way to make the experience a memorable one. Highly recommended.
1 reviews | Active since Jan 2012
Great day out atthe SPA
We spent the whole day there on the 16th December. What a fabulous day out. The venue is great, being on the banks of the Hennops River. The staff were brilliant and went out of their way to make the experience a memorable one. Highly recommended.
1 reviews | Active since Jan 2024
Booking experience.
I am extremely disappointed with my booking experience. On 11 December, I booked the Moonlight Spa Treatment for 13 December. The staff member took all my details and confirmed the booking process, only for me to later discover that the booking was never actually made. This treatment was meant to be a special anniversary gift, and instead it turned into a complete disaster. There was no follow-up, no confirmation, and no accountability when the error was discovered. For a spa that markets luxury and special experiences, this level of disorganisation is unacceptable. A simple mistake like this completely ruined what was meant to be a meaningful occasion. I would strongly advise others to double-check their bookings, as reliability is clearly an issue
1 reviews | Active since Jan 2024
Booking experience.
I am extremely disappointed with my booking experience. On 11 December, I booked the Moonlight Spa Treatment for 13 December. The staff member took all my details and confirmed the booking process, only for me to later discover that the booking was never actually made. This treatment was meant to be a special anniversary gift, and instead it turned into a complete disaster. There was no follow-up, no confirmation, and no accountability when the error was discovered. For a spa that markets luxury and special experiences, this level of disorganisation is unacceptable. A simple mistake like this completely ruined what was meant to be a meaningful occasion. I would strongly advise others to double-check their bookings, as reliability is clearly an issue