Terrible Service

<p>Last year around june I was looking to book a place for a girls weekend away. I cam accross a Groupon for Mangwa Valley Game Lodge and Spa in the Dinokeng Gamer Reserve. There were a finite number of vouchers, some for a weekend stay and some for a weekday stay but all only valid to the end of August. I try to call the establishment before purchasing a voucher to enquire about availability and got no answer. I figured that they wouldnt sell vouchers valid only until August if they couldnt facilitate this so I purchase the voucher. I now have to make a booking so I call again. They have 3 different numbers abnd I only got through on the third. When I eventually get an answer I jokingly ask about the other numbers.n I get a very short "why?" and I explain that i had called a number of times and got no answer. The response was "I have been sitting by the phones the entire time and there were no calls. so." In my head I think well, you basically just called your customer a **** but whatever I definitely called and they know that. I then say it doesnt matter and ask to make a reservation using a Groupon voucher. I then get a very exasperated sigh and a rude tone of voice saying "Well you should have called first. I have no availability and you're supposed to call before purchasing a voucher. I can only help you in the week." I again explain that I did in fact try to call and that the voucher was explicitely valid for a weekend stay and that I actually paid for for the weekend one. I also asked why they would sell vouchers people cant actually use. Anyway I was annoyed but the conversation ended and I booked somewhere else. </p> <p> </p> <p>This year comes around and its time for girls weekend again. I again look at Mangwa Valley because it has game drives and a spa, a rare occurance for a place within an hours drive of a major city. I know they messed me around last time but you can only hope that they have improved or at least the previous admin person has been fired. PLOT TWIST. SHE HASNT. </p> <p> </p> <p>I decide to book through an external booking site called Safarinow.com because they seem to have better rates for Mangwa Valley. Anyway, I submit the booking form on the 9th of May for the end of August and wait for a response. They respond relatively quickly, issuing a quote which i then have to pay. Unfortunately, the group im booking for doesnt send through funds on time and i took longer than intended to pay. I sent through an enquiy as to whether the chalet was still available. No response. I call. No answer. </p> <p> </p> <p>They answer 2 days later - no availibility. At this point I try to book their luxury tent, 2 days to respond - no availability on those dates. I then send a request for different dates. I did not recieve a response for 15 days, at which point i have booked somewhere else, with you guessed it, no availability. </p> <p> </p> <p>I just find their response rate and attitude from last year appalling. </p>