*********** staff and billing

I received my rates and taxes with a amount of R16955.33 (exl vat) added to my normal account. I phoned the call centre, Nomsa said that they took the wrong meter reading, after I have explained that this is not a water account se said then it was for increase that they did not add since jul 2015. long story short. the municipality added this amount to my acc for a error they made in Jul 2014. I don't think this is fair, when did they realise the mistake?? now I should pay for som *********** person who did not do their work. The call centre did not want to help at all I had to phone another number in order to be helped. why are the call centre up and running if the operator do not want to help...every time they keep telling people that they should go into the Glaspaleis as we know it. I know of more than one people with problems that doesn't get solved.<br> why hire *********** people who gets big salaries and bonuses