Zero customer service!!

Dear Mango

I lodged a complaint on 18 july 2018. I got a notification to say i will get a reply in 48 hrs max. on 31 july i have not heard anything. i send mango a fb message and got a reply back that someone will reply soon. they asked for my email and phone number. nothing happened. on 7 aug i followed up again on fb. this time my reply was someone will contact me ASAP. on 8 aug i send another message. to day is the 13 aug and STILL NO REPLY!!!! its almost a month later and NO ONE HAS BOTHERED to handle a customer complaint. can you please ask someone from your customer service department to contact me ASAP and to handle this complaint.mi cannot believe this is how you handle customers.

regards