Yet Another Mango Saga.

I am livid!!!!! Never have I ever had such a horrible experience on an airline, I am yet to understand what spirits possessed me when i booked myself onto your airline. My two hour flight turned into a six hour flight after it having being delayed and the return was just as worse. Upon collecting my luggage I was greeted by a torn leather duffle bag with gaping holes. The handles were missing and when I got home I discovered that some of my items had disappeared along with them too. When I went to find out about what I could do I was attended by a nonchalant clerk who informed me that she would not be able to assist me and told me to return in three weeks time. I do not get why you are making your problems mine and why this could have not been solved right there and there. If your employees knew how to handle customers luggage this would have not happened at all. When I got onto the plane my luggage was intact and not the tatters it was given to me. As to this horrible experience I will not be flying with your carrier ever again and request that this be addressed immediately.