SN
Sonto N

1 reviews | Active since Sept 2014

20 Apr 2017, 06:55

Yet another incident with Mango Airline

<p>The previous incident according to me remains unresolved unfortunately currently tied to hip to the airline because of the Sanlam Reality</p> <p> </p> <p>I'm so disappointed the reception I was sent back for a stand in flight because I unfortunately had a bag to check in.It was around 5:45 and landed at around 5:50.I was told I won't make it because I still need to go pass security.I had already checked in , no initiative was made , the flight was still boarding people and left at 6:06.I had checked in but unfortunately had to pack extra due to events that took place after I had checked in the previous morning.</p> <p> </p> <p>I do take in the blame for arriving while passengers were boarding but they're always unforeseen circumstances but I strongly feel an iniitive should've been taken by the guest staff of communicating with the person who scans the ticket as boarding of the passengers.The surprising part is the level of unprofessional by these two staff members, side conversations .I attempted calling the Mango Airline help desk and Sanlam to see if I can't be squeezed in at a lower amount of R2200 over and above the ticket.I attempted requesting to be put on stand by for the following morning to reduce the top up amount , that to was shot down.Either I pay the R2200 top up or forfeit the ticket .</p>

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