Wrong information, bad service, pathetic

Boitumelo from the contact centre dropped the call on me. I asked to speak to a supervisor, she said that there is no supervisor or manager available. She then put Barbara on the phone. Who put me on hold indefinitely. Then I called back to online enquiries and Babara answered the phone. <br> <br> I was given the wrong information on how to book a ticket for my daughter, I was told to book online, and then call back and change details, without being told I would be charged for this. I was not advised to book online without a charge.<br>