WORST SERVICE EVER

Actually Mango deserves no star. On Sunday the 22nd of Septermber myself, my mother and my 2 daughters boarded light JE257 from Johannesburg to Durban at 15h40. When we were inside the flight, the captain informed us that there were some technical challenges and we had to wait for the engineers to come look at the problem. At this time, there were no air conditioners running and all the exits were closed. Infront me of me there was a pregnant women who really struggled with the heat and the hostesses were not interested in assisting. We were eventually told that we will have to take another flight that just came in. we had to wait for the passengers to disembark and the plane to be cleaned. We were then ferried in a bus to the other plane. We ended up leaving johannesburg at 16h30.

On Sunday the 29th of September my mother and i had to board a flight from durban to johannesburg at 06h10. We got to the airport at 04h50. Around 05h45 we just saw on the airport screens that the flight was delated to 08h40. Closer to 08h15 we saw on the screens that the flight was delayed to 09h10. We eventually left at 09h30. What kind of service is this. We book certain times as we plan ahead and have places to go. Thereafter mango will offer you a mere R250 discount to book another flight with them (NEVER). this is unacceptable.