Worst Service Ever

Friday 03 May 2019 around 16:00pm , I made contact with Mango customer Care spoke to Bomi and Kobani on ********** 234, wanting assistance with a an item I purchased in Johannesburg that I would like to take with me back to Cape Town.

I explained to the consultant the item I want to take with me on board is a Bluetooth speaker (that is in length 96cm and the width is more or less 8cm), the consultant just bluntly said, the item is not allowed on board because we don’t cover furniture and items with build in speakers. (According to the consultant it is on the terms and conditions and I should read though it)

I was so surprise as then my laptop/cell phone may also not travel with me on the aircraft because of the build in speaker, according to the terms and conditions it does stipulate that speakers is aloud as limited liability items.

10.4 Limited liability items 10.4.7.4 Musical instruments and artwork. These include, but are not limited to, pictures, drawings, painting, statues, models, guitars, drums, speakers etc.;

The consultants in the call centre has no knowledge of their own terms and conditions, they are unprofessional and unreliable with providing information, this is making me wonder if the Pilots is then even capable and well trained/informed to get us safe from point A to B

I had to leave my item behind after paying a fortune for a ticket to fly with an unprofessional unreliable airline without even getting assaitance up intill today i only get sorry for the inconvenience.

Not even Marelize Labuschagne the CEO of Mango, had the respect to reply to my email i CC'd her in, now that says a lot.

I will never fly with Mango again, and I will definitely not recommend Mango to anyone ever again!!