WORST SERVICE EVER!!!

I've booked a ticket on the 1st of March 2015. After payment the system kicked me out without a Reference code.<br> The call centre agent informed me that she cannot pick up the payment and advised me to book another ticket and that the refund will happen within 24h. After booking my second ticket and paying for that ticket the system kicked me out again without a referance code. Speaking to a different call centre agent, she picked up both the tickets and advised me to phone refunds. Now this is where my frustration comes in.<br> After speaking to them the next morning I submitted all the info as requested. I waited a week without any response. I had to phone several times only to find out that they need more info every time. An Email came to say that they will pay me within 7 working days. Waiting for another week with no response I phoned again only to find out that the finance department misunderstood my request and they need to resubmit the correct request. they told me that the payment will be made within 2 days as its loaded. It's been another week without any feedback or action. Today they told me it's submitted and will be paid within 7 working days. This is the worst service ever