Worst service

<p style="color: #555555;">I flew to Durban on Wednesday 27th July 16 (Kulula) due to a family member passing as a result of the floods that occured last week in Chatsworth. I booked my flight back to Johannesburg with Mango for Saturday 15:20pm.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">I was running a bit late so I tried checking in online but i couldnt using the link i was emailed in my confirmation email from my booking. I got to the check in counter at 15:00pm i got to the checkin as fast as i could and the lady at the counter rep**** with surprise when i said im going to lanseria. She said that flight is already boarding. She weighed my luggage which was 13.4kgs she made a calls apparently speaking to her manager while speaking to me in a very uninterested and unhelpful way as if i am being an inconvenience to her.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">She said to me that they could not take my luggage, so i said to her i will leave my luggage but can i board the flight cause i need to (boarding gates close 15mins before departure and i was there 20 to 25 mins before departure. She made another call while displaying the same amount of annoyance and tells me that they cant let me on the flight because my bag is too big. She said i can go to the mango helpdesk they can change my ticket. I understand that there are timeframes that are in place bt under certain circumstances the airline staff should be somewhat accommodating.</p> <p style="color: #555555;">The service of the staff was really pathetic and basically rude.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">I went to change my ticket and the lady wasnt any different to the check in ladys service. She gave me a few options on different flights that she can change my ticket to yet i had to pay even more than my initial ticket which costed me R706.</p> <p style="color: #555555;"> </p> <p style="color: #555555;">HOW IS THAT CHANGING MY TICKET ??????</p> <p style="color: #555555;">At this point i was at this counter trying to"change my flight" at 15:15pm this lady tells me that i need to book the ticket in the nxt 5mins because at 15:20 they cannot do anything for me, so i booked.</p> <p style="color: #555555;">Now had to pay R742 for a new flight even though the boarding time was not yet closed as they told me that the flight has done boarding. </p> <p style="color: #555555;">Seems like the Mango staff are there to be of no use with their attitudes and body language while interacting with us. Not sure how they got into the service industry. </p> <p style="color: #555555;"> </p> <p style="color: #555555;">I am outraged that due to the **** link for check in not working i missed my flight and with the useless staff i had to pay another R742 for f**k*n what they refer to as changing my flight. </p> <p style="color: #555555;"> </p> <p style="color: #555555;">Seems to me like the staff didnt want to help me so i can pay for another ticket !!! </p> <p style="color: #555555;"> </p> <p style="color: #555555;">This would have never happened with Kulula and i say this because i was late for a flight with them once and they assited me not only by getting me aboard the flight, but with a smile on their faces and friendly interaction. </p>