Worst experience

My family and I flew yesterday on JE284 from King Shaka to JHB. Flight was at 19:15 and we were delayed for an hour. The lame excuse that was announced on the Aircraft saying that the Airline is short staffed, the current staff are tired cos its end of the month and thats the reason for delay. Everyone on this flight were shocked at this statement! I had my 3 year old son, 8 month old baby that stood over 30 min outside in the boarding que, then another 30 minute extra in the aircraft. Once we eventually left, my son wanted the Mango bag, which i bought for him. The food/burger was terrible. We had a small strip of chicken in a burger.<br> Once we landed, we fetched our bags, to our surprise one of our bags were wripped, the wheels and handle were broken. This was the height for us as we couldnt stop to report it because we were already an hour late!<br> <br> I am quiet dissapointed with the overall excuse and service from Mango. Overall we had a bad experience.<br> We know this a lost cost airline but this shouldnt stop the airline from giving us good service and being careful with our luggage.<br> <br> My Ref MHKJTV