Worst Day Ever

<p>I made a booking on 1 May for eight people flying from Durban to OR Tambo. On the 29th of August, I added 1 minor to the booking. Before making the booking, I called the call centre to ask how to add a minor and I was told that I need to book the minor as an adult in the same flight and then call the call centre and ask them to link the booking with my previous booking and change the child’s date of birth. I did exactly as I was told since they know better. </p> <p>Yesterday when were supposed to fly we had issues with the system putting us on standby according to the guy who was helping us. The flight was at 14:00; we arrived at the Mango check-in desk at 13:00 and stood there until 14:55. So now, we had to run for the flight while we were there on time. It was so difficult for them to figure out what the problem was which is shocking… an hour to find a solution! I mean really now?!.</p> <p>A lady came and told us the child that was added later cannot go into our flight because there was a misunderstanding when booking; he was booked as an adult. His mother had to stay behind with him and they will take a 17:55 flight. That means the lady at the call centre did not do what she was supposed to do when I called and secondly, I still do not understand how can he not have a seat in the plane even if he was added as an adult because since I was able to pay for that flight it means there was space. How do you explain this?</p> <p>It was my sisters first time flying and because of Mangos incompetence, we had to leave her behind traumatised with the child. Can you imagine a person who has never flown before left alone at the airport to wait for over 3 hours for the next flight?! This is just so unacceptable.</p>