Worst Customer Service Experienced- Mango OR Tambo

Item: Mango Airlines
Rating: 1
Author: Nadeem S

Its being some time since i flew with Mango since the competitive prices with SafAir etc. I fly quiet often as mt elder brother resides in Jhb who I visit. Flew on the 21 May 2017 from OR Tambo to King Shaka. I was unable to board as i was told I was too late. It was also mentioned to me by the gentleman at the check-in desk that there about 12 people at the boarding gate to enter the plane but i cannot be accepted. He was not helpfull at all, he should not be even put frontline to assist customers. He also chatted to his colleague for assistance who also was not helpful at all. I was not greeted, no good evening/afternoon nothing!! Cold sevice!! I was so ****ed that i called for a manager/supervisor. After waiting there for +/- 7mins for her to arrive. She had no smile on her face, as if she knows that there we go 'another late customer' . She was of no assistance at all , just told me that she cannot assist.No going the extra mile etc. Didnt even care what i had to say. to top it all, all 3 had a smirk on their faces. Do we really need to be treated like ****? We pay their salaries give me some respect. If people dont fly Mango, They will not have a job. I doont think people realise that. If they did not spend so much time checking on the system and waiting for a manager, I would made it to join the +/- 12 people that were at the boarding gates waiting to board the flight?? I am not sure if these names are correct, however this is what i was given when i asked for it. 1.Lesego Monyatsi 2. Neo Ndaba 3. Enock Ngobeni These staff of Mango OR Tambo firstly need to learn how to provide good service. Simple- Warm Welcome, Caring & Competent, Fond Farewell are just some words we should have on mind when dealing with customers. I really do hope that the other staff which i did not interact with are not like these. I do think these staff require further training or self development. I am employed by an financial institution/huge organisation, and our priority is Customer Service!! Staff are questioned for their poor service. I am an individual who has never being on facebook, Hello Peter etc. But i had to register and put this through. Its now over a month later, but i still have this on my mind all the time. I do hope these staff are addressed and this complaint of mine be taken seriously. It is not justa complaint from someone who is bored or has nothing better to do.Trust me as I type this complaint I have a desk full of unfinished work. Regards ****ed Customer of Mango Airlines.

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