Worst baggage care & worst customer service I have ever experienced with an airline.

I traveled at the beginning of May 2018 with Mango Airlines, a flight from Jnb to Cpt. I will never fly with them again.

When I was boarding in Jnb, I was told by the staff that I couldn't take my hand-luggage on-board with me, it had to go in the hold. Not wanting to have to wait at a carousel on landing (my flight was late at night), I told the staff member that this wouldn't work for me but was ASSURED by her that my luggage would be at the foot of the stairs when I disembarked so I stupidly chose to believe this. I landed in Cpt, of course my luggage was not at the foot of the stairs so I had to wait for it. I went to the Mango luggage claim office to find out where my luggage was because it was taking so long, and was told that it would definitely come out on the carousel and should be first (of course I'd already been waiting 15 minutes by this point. First, it was NOT!) My luggage finally came out so I grabbed it and started out of the terminal. As I was walking to the parking lot, I noticed that my luggage looked a bit odd and took a closer look at it. My beautiful hard shell case (part of a set of 4 that I had treated myself to because I travel so often) had been smashed beyond repair by Mango's baggage staff. It was too late to go back into the airport as I was long past security, so I contacted them immediately when I got home on Facebook as no-one was answering their call centre number. The Facebook response was to contact the call centre and it needed to be within *24 hours* of the incident, so I kept trying and eventually got hold of someone and logged a case. This was on May 10th. I received a reference number and was told to send my information and pictures of my damaged luggage to an email address which I promptly did the next morning, May 11th. Today is June 4th. I have yet to get a single email response back from Mango. Their customer service is disgusting. I will never fly them again. And I have told everyone I know about the incident.