Worst airline yet!

<p>I was on flight JE134 from Cpt to JHB Friday 02/09/16. Upon arrival I went to collect my suitcase which contained my luggage. When I picked it up my clothes were hanging out because it was broken! I then went to the Baggage office to report the issue and the 'supervisor' by the name of Nissy assured me that I would have a new suitcase within 14 days. 14 days came and passed so I took it upon myself to call and request feedback and I was asked to wait an additional week as they have not received the bags as yet. My patience has worn thin! I have to fly back to Cpt next week but I HAVE NO SUITCASE thanks to Mango!</p> <p>No one had taken it upon myself to call me with feedback. In questioning the airlines efficiencies and it's staffs integrity. </p> <p>I have no bag to pack my luggage in, as I have been under the impression that this issue would have been sorted out already!</p> <p>I need my bag before Monday. Please make a plan as you will not be happy with the scene I will cause if you do not deliver on your promise.</p> <p>I'm utterly disappointed!</p>