WORST AIRLINE IN SA! HORROR STORY WITH MANGO

Horrific experience with Mango on Friday 26/07/2019.Receieved a message at 15:00 that my flight (JE275) that was set to depart at 8pm that evening would be delayed till 10:10pm. I called the call centre -waited a horrific 30 minutes for someone to answer. I was told I cannot go onto standby for another flight and I should make my way to the airport if I need to do that. Arrived at OR Tambo at 5.30 - was told I would be put on standby for the 8pm flight. The Guest services staff are rude, cannot provide answers for my delayed flight.Manager extremely unhelpful - refers me to guest care call centre ? Waited till 7.30pm (missed out on my slow lounge benefits cause of this) only to be told I did not make the stand by. Waited for my flight.Check in was supposed to be at 21.30 - we only checked in at 22.30 - no answers from Mango staff -we just stood there. Our delayed flight was delayed even further. Got onto flight then sat on the runway for an additional hour before take off. Cabin crew gave no updates I had to go ask and when I did they had no answers - I had to insist for answers. The aircon was off in the plane.staff were not bothered and our flight only left Johannesburg at 23:40 ? ? ? Then the in flight shop was out of stock -we had to give away our water to a mother whose child was thirsty. So digusting really.

Mango this is disgusting - I want my money back as you gave me a horrific experience. You gave no answers , you didnt update us, you **** that you were changing a tyre when clearly there was something else that was up. Your staff was rude and did not care that we just went through an ordeal of waiting to check in then waiting to board then waiting to take off. You were delayed in every aspect and I demand compensation for me arriving in Durban at 1am in the morning. This is nonsense.If your planes are a problem then sort them out, Your staff are rude. You do not care about consumers - you cheat them our of money,