Why not NEVER!!! Rather Fly Kululah

I booked a ticket for my mom on Monday morning 15 June 2015 on Mango's website for Monday evening at 6:30. I got my confirmation of booking emailed to me and i received a sms from Mango with the booking reference and a sms from FNB that the money's been taken off my account.<br> To make a long story short, we got to the airport ready to check-in when we were told to please go to Customer service as the booking is showing as a minus. We couldn't understand why but nevertheless we went. We were then told that the payment is not showing on Mango's side yet and my mom wont be able to fly and they forced me to pay again. I've never seen anything like this before. Even though i had all the proof with me, they still wouldn't allow my mom to fly. Then the whole situation became a joke to the staff because i asked to speak to a manager, she never appeared and stayed in her office and kept on sending someone else in to say they can't help. eventually they also said that they tried calling head office to assist and no one answered. This is the second bad experience i had with Mango and they never apologies. and now i'm even struggling to get back my refund.